Legal, Regulatory & Corporate Center · B'local Platform

Terms & Conditions of Use

Omnibus binding contract between BL PLATFORM S.L. and every natural or legal person accessing the B'local mobile ecosystem — governing Public Users, Subscriptions, Venue Accounts, Event Organizers, Gamification, Limited Rewards Leaderboards, and Liability Disclaimers.

Strict 18+ App RatingVersion 5.3Effective Date: 29 August 2026EU (GDPR/DSA) · UK · USA · Global

Preamble

Preamble, Corporate Identity & Master Acceptance

These Terms and Conditions of Use (the "Terms" or "Agreement") constitute an enforceable, legally binding contract entered into by and between BL PLATFORM S.L., a company duly incorporated and validly existing under the laws of the Kingdom of Spain, registered with the Commercial Registry of Barcelona, having its registered corporate domicile at Carrer de Lepant, 270, 08013 Barcelona, Spain, holding Spanish Tax Identification Number (NIF) B88709738 (operating commercially under the brand name "B'local", and hereinafter referred to as the "Company", "We", "Us", or "Our"), and any natural or legal person who downloads, installs, registers, logs into, subscribes to, lists a venue on, posts events to, or otherwise interacts with the B'local mobile application, business administrative web interfaces, APIs, and associated digital products (collectively, the "Application", "Platform", or "Service"; such party, "User", "You", or "Your").

IMPORTANT LEGAL NOTICE: BY CREATING AN ACCOUNT, PURCHASING AN IN-APP SUBSCRIPTION, LIKING A VENUE, REGISTERING A BUSINESS OR EVENT PROFILE, PARTICIPATING IN A CHALLENGE, OR CLAIMING A REWARD, YOU EXPRESSLY, UNCONDITIONALLY, AND IRREVOCABLY AGREE TO BE BOUND BY THIS AGREEMENT AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO EVERY PROVISION SET FORTH HEREIN, YOU MUST IMMEDIATELY UNINSTALL AND CEASE ALL USE OF THE APPLICATION.

U.S. DISPUTE RESOLUTION MANDATE: FOR USERS HABITUALLY DOMICILED OR OPERATING IN THE UNITED STATES, ARTICLE XIX CONTAINS A BINDING INDIVIDUAL ARBITRATION CLAUSE AND WAIVER OF CLASS ACTIONS BEFORE JAMS IN NEW YORK, NY, INCLUDING A THIRTY (30) DAY RIGHT TO OPT OUT.

0.1 Documents and Order of Precedence. The agreement between You and the Company comprises, in descending order of precedence in the event of conflict: (1) any separately signed agreement between You and the Company; (2) for Business Users, the Business Data Processing Agreement referenced in the Privacy Policy, as to the processing of personal data; (3) the numbered Articles of these Master Terms; (4) Appendix B (Gamification & Reward Benefits Terms); (5) the Apple Licensed Application End-User Licence Agreement and the Google Play terms, as applicable to store-specific matters; (6) Appendix C (Plain-Language User Agreement); and (7) the Privacy Policy, save that on any question of privacy or data protection the Privacy Policy prevails. A more specific provision prevails over a general one addressing the same subject.

0.2 Consumer Notice. Where You are a consumer, mandatory provisions of the law of Your country of habitual residence continue to apply for Your benefit, and nothing in this Agreement — including any choice of governing law, forum, arbitration or waiver — deprives You of the protection of those provisions or of Your right to bring proceedings before the courts of Your place of residence.

Article I

Strict 18+ Age Rating & Single-Account Policy

1.1 Mandatory 18+ Age Requirement. The B'local Application is rated and certified 18+ (Mature Adults Only)on the Apple App Store, Google Play Store, and related digital marketplaces. The Platform contains comprehensive curation of nightlife establishments, cocktail bars, nightclubs, music festivals, adult entertainment, and alcoholic beverage promotions. You represent and warrant under penalty of perjury that You are at least eighteen (18) years of age (or the legal age of majority and purchasing age for alcohol in Your jurisdiction of residence, whichever is older). Any account created by or on behalf of an underage individual is void ab initio and subject to instant deletion without refund.

1.2 Strict Single-Account Policy. To safeguard the integrity of the gamification economy and ensure fair competition for limited weekly reward leaderboards, each natural person is permitted to maintain exactly one (1) personal Public User account. Operating multiple accounts, burner profiles, automated script bots, or emulator instances is strictly prohibited. Detection of multi-accounting triggers immediate hardware blacklisting, permanent deactivation of all linked accounts, and total forfeiture of accumulated points and pending rewards.

1.3 Identity Integrity. You undertake to provide true, accurate, and current registration details (including verified email, telephone, and date of birth) and to maintain the absolute confidentiality of Your authentication tokens.

1.4 Territorial Availability, Sanctions and Export Control. The Services, and particular features, content and reward benefits, are available only where the Company chooses to offer them and may be added, limited or withdrawn by territory at any time, including to comply with local law governing alcohol promotion, promotional competitions, or data protection. You represent that You are not located in, and are not a national or resident of, a country or territory subject to comprehensive economic sanctions of the European Union, the United Nations, the United Kingdom or the United States, that You are not on any restricted-party or denied-persons list, and that You will not use the Services in violation of any applicable export-control or sanctions law.

Article II

User Classifications: Public Users vs. Business Accounts (Venues & Events)

The Platform accommodates three distinct account classifications, each bound by tailored operational rules:

Account ClassificationDesignation & Target PersonaCore Platform Rights & Restrictions
Public User AccountConsumers, City Explorers, Travelers, SubscribersBrowse recommendations, events, travel essentials, search filters, save favorites (free for all users), execute challenges (Explorer Plan), submit verified reviews, like venues/events, compete on reward leaderboards, redeem QR vouchers.
Business: Venue AccountPhysical Hospitality Venues, Restaurants, Bars, Cafes, Clubs, Activity CentersClaim and manage verified business listing, post venue profile and media, set operating hours, publish promotional rewards/freebies, scan and digitally validate User redemption QR codes.
Business: Event AccountEvent Organizers, PromotersPublish event listings, schedule dates, publish Guest List passes, manage event capacity alerts, validate guest list ticket QR codes at door check-in.

Article III

In-App Subscriptions, Payment Plans & Digital Utilities

3.1 Digital Utilities Subscription Model. B'local provides enhanced software discovery tools, customization utilities, and exploration features via auto-renewing monthly in-app subscriptions billed exclusively through the Apple App Store (Apple Media Services) or Google Play Store (Google Payments).

Plan TierMonthly PriceContracted Software Utilities & Features
Explorer Plan€1.99 / monthUnlocks weekly city exploration challenges with progression tracking; unlimited city and cuisine search filters; point accrual; and eligibility to compete for limited weekly promotional reward drops.
Discover Plan€5.99 / monthAll Explorer Plan features included, plus interactive Augmented Reality (AR) City Scanning, 3D landmark overlays, priority customer support, and exclusive partner event invitations.
Free TierFreeStandard map view, curated public venue previews, saving and bookmarking favorites to personal lists (free for all users), capped search filtering (15 filters/month), view-only access to challenges without progression tracking or leaderboard eligibility.

3.2 Auto-Renewal & In-App Billing Intermediary. All subscription transactions are handled by Apple or Google as merchant of record. Subscriptions automatically renew monthly unless canceled in Your App Store / Google Play account settings at least twenty-four (24) hours before the end of the current billing cycle. B'local does not process or store raw payment card data and cannot cancel or refund app store transactions.

3.3 Geographic Content Variation & Fallback Guarantee. You acknowledge that venue recommendations, partner discounts, guest list passes, and local challenges vary dynamically depending upon local merchant partnerships in each metropolitan area. In newly launched or less-populated municipalities, B'local provides standardized Universal Starter Explorer Challenges and public directory listings. The absence of commercial discounts in a particular locality does NOT constitute breach of contract nor entitle the User to refunds or chargebacks, subject always to Your mandatory rights as a consumer under §§3.5 to 3.9 and Article XVIII.

3.4 Pre-Contractual Summary. Before You are charged for any subscription, the Company presents, in a manner designed to be clear and conspicuous and separately from these Terms: the plan name and price inclusive of tax; the billing frequency; the fact that the subscription renews automatically until cancelled; the amount and frequency of the renewal charge; and the deadline and method to cancel. Your confirmation of purchase constitutes Your authorisation of the recurring charge.

3.5 Right of Withdrawal (EEA / UK Consumers). If You are a consumer resident in the European Economic Area or the United Kingdom, You have the right to withdraw from a subscription within fourteen (14) days of its conclusion without giving any reason. To exercise it, send an unequivocal statement to support@blocalapp.com before the period expires (You may use the model form in §3.9).

3.6 Immediate Performance and Loss of the Right. Because the subscription provides immediate access to digital content and features, at the point of purchase You are asked to expressly request that performance begin at once and to acknowledge that You thereby lose the right of withdrawal once performance has begun. Where You have given that request and acknowledgement and performance has begun, the right of withdrawal is lost. Where You have not, and You withdraw within the 14-day period after some performance, You will be charged an amount proportionate to what has been supplied up to the time of withdrawal and the balance will be refunded within fourteen (14) days by the original means of payment.

3.7 Store Billing and Refunds. Where a subscription is purchased through the Apple App Store or Google Play, Apple or Google is merchant of record and refunds are administered by them under their policies and the statutory rights above. The Company will not obstruct a refund to which You are legally entitled and will process refunds directly where it is the merchant of record. The Company does not process or store raw payment-card data.

3.8 Automatic Renewal and Cancellation. Subscriptions renew automatically for successive periods unless cancelled at least twenty-four (24) hours before the end of the current period through Your App Store or Google Play account and, where the Company is merchant of record, through an always-available in-app cancellation control that is no more onerous than sign-up. Where an initial committed term has expired, any renewal term for a consumer in a jurisdiction that so requires shall not exceed one (1) month and shall remain cancellable at any time on no more than one month's notice. Material price increases take effect only for periods beginning after notice to You and, where the store or applicable law so requires, Your affirmative consent; otherwise You may cancel before the increase takes effect.

3.9 Model Withdrawal Form. "To BL PLATFORM S.L., Carrer de Lepant 270, 08013 Barcelona, Spain, support@blocalapp.com: I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital service: [B'local subscription plan]. Ordered on / received on: [date]. Name of consumer(s): [•]. Address of consumer(s): [•]. Account e-mail: [•]. Date: [•]. Signature (only if this form is notified on paper): [•]."

Article IV

Gamified Exploration, Reward Benefits & Non-Gambling Declaration

4.1 Skill-Based Exploration Loyalty Framework. The B'local gamification infrastructure (points, badges, routes, challenges, leaderboards, and reward codes) is established strictly as a skill-based loyalty and civic exploration program designed to encourage foot traffic to local businesses. In these Terms, a "Reward Benefit" means a loyalty benefit (such as a food, drink, activity, event or travel voucher) made available to a User who has earned it by the verified completion of exploration challenges or qualifying referrals. A Reward Benefit is not a prize, a win, a giveaway or a sweepstakes entry, is not allocated by lot, draw, random selection or chance, and is not contingent on the outcome of any uncertain event.

4.2 Absolute Exclusion of Games of Chance & Gambling. B'local is NOT an online casino, lottery, raffle, sweepstakes, prize competition or sports-betting operator under EU Directive 2005/29/EC, Spanish Law 13/2011 on Gambling Regulation, the UK Gambling Act 2005, or United States Federal and State law. Entitlement to a Reward Benefit is determined solely by the User's completion of verified real-world exploration tasks assessed against fixed, published criteria and server-side geolocation, QR-code and timestamp verification. Where the number of Users who have satisfied the criteria in a given cycle exceeds the number of benefit units available, entitlement is allocated byverified chronological order of completion, which is a function of the User's own diligence and speed and not of chance; the Company publishes the number of units available before each cycle and does not use a random draw. No subscription payment is an entry stake, a wager or a ticket purchase; a paid plan is a productivity and convenience tool and its purchase does not improve any User's standing relative to another User who has completed the same challenges.

4.3 In-App Points & Credits. Points, challenge credits, virtual keys, and digital badges constitute intangible digital utility tokens. They possess ZERO DIRECT CASH OR MONETARY VALUE and are not legal tender. They do not earn interest, cannot be cashed out, withdrawn to a bank account, refunded in fiat currency, sold, transferred, inherited, or traded on any external exchange.

4.4 Promotional Travel Vouchers & Gift Codes (€50 to €250). Promotional travel rewards (such as Flights, Stays, or Car Rentals) are issued as conditional, third-party promotional gift vouchers or booking credit codes with a nominal discount value (e.g., €50.00 to €250.00 EUR).

  • No Cash Conversion. Under no circumstances may a user demand cash in hand, a bank wire, or any other monetary equivalent for any voucher or gift code.
  • Third-Party Terms Apply. Vouchers are subject to the separate terms and conditions of the relevant airline, hotel, car rental supplier, or booking platform (including, but not limited to, blackout dates, valid driver's licence requirements for car rentals, credit card deposit requirements, and minimum age restrictions).
  • Non-Transferable & No Residual Cash. Vouchers are non-transferable and cannot be resold. If a user books a product or service valued below the voucher face value (for example, a €180 hotel stay using a €200 voucher), any remaining balance is forfeited and will not be paid out in cash.

4.5 Third-Party Supplier Risk. Travel vouchers and gift codes are issued by, and redeemable only with, third-party airlines, accommodation providers, car-rental companies and booking platforms. The Company is not the supplier of the underlying travel service, does not warrant its availability, quality or safety, and is not liable for a supplier's insolvency, cancellation, schedule change, refusal of service, or failure to honour a voucher. Where a voucher issued by the Company is not honoured for reasons attributable to the Company, the User's sole and exclusive remedy is issuance of a replacement voucher of equal face value or, at the Company's option, a credit of equal face value within the Services.

4.6 Void Where Prohibited; Geographic Eligibility. The Reward Benefit programme is void where prohibited or restricted by law and is not open to residents of any jurisdiction listed in the then-current Reward Eligibility Schedule published in the Application. Individual Reward Benefit face values are set so as not to exceed the registration, bonding or trust-account thresholds of the jurisdictions in which the programme operates. To the extent any jurisdiction nonetheless characterises the programme as a regulated promotional competition or a game of chance, the programme does not operate in that jurisdiction and residents there are not eligible.

Article V

Challenges, Hybrid Conversion & Geolocation Verification

5.1 Challenge Classifications. The Platform generates two distinct categories of exploration tasks:

  • Homebase (Core Local) Challenges: Neighborhood-specific exploration tasks assigned in the User's primary registered city, designed to support local recurring commerce.
  • Touristic (Route) Challenges: Cultural, architectural, and discovery stops assigned in visiting cities or designated tourism zones.

5.2 Standardized Hybrid Conversion Formula. For high-value milestone rewards (such as Trip Awards requiring six (6) qualifying credits), the Platform computes progress using an immutable mathematical ratio:

• 1 Homebase Challenge Completed = 1.0 Qualifying Credit.

• 2 Touristic Challenges Completed = 1.0 Qualifying Credit (i.e. 12 Touristic Challenges = 6 Credits).

• Hybrid Progression Allowed (e.g. 5 Homebase Challenges + 2 Touristic Challenges = 6.0 Qualifying Credits).

5.3 Server-Side Geofence & Cryptographic Validation. Challenge completion is determined exclusively via high-accuracy GPS radius verification, merchant QR validation, and chronological server timestamps. B'local server logs are conclusive and binding in all verification disputes.

Article VI

Reward Benefits, Finite Availability, Merit Allocation & No Guarantee

6.1 Finite Availability. All Reward Benefits made available within the Application — including food and beverage items, freebies, activity passes, event guest-list places, and higher-value travel vouchers (flights, hotel stays, car rentals) — are subject to limited, finite availability.

6.2 Merit Allocation Against Published Availability. In any given weekly cycle the number of qualifying places on the Leaderboard is set to, and published as, the number of Reward Benefit units then available. Qualifying places are filled in verified chronological order of challenge completion by the Users who first satisfy the published completion requirement — a function of each User's own diligence and speed, not of chance. By way of illustration:

  • If thirty (30) travel vouchers are available for a weekly cycle, the Leaderboard contains thirty (30) qualifying places, published in advance.
  • The places are filled by the first thirty (30) Users to complete the required challenges, verified by server-side geolocation, QR-code and timestamp checks.
  • Once the places are filled, the Leaderboard closes for that cycle. No further Reward Benefits are issued in that cycle regardless of any other User's subsequent completions, which carry forward under the rollover protocol in Article VII.

6.3 No Guarantee. Earning points, completing challenges or holding any subscription does not guarantee that You will receive any particular Reward Benefit, travel voucher, flight, hotel stay or merchant voucher. Reward Benefits are loyalty benefits earned by verified challenge completion, subject to finite availability. You acknowledge that if other Users complete the required challenges before You in a given cycle, You will not obtain a Reward Benefit in that cycle, and Your recourse is the rollover protocol in Article VII.

6.4 Automatic Weekly Schedule. Reward Benefit availability and Leaderboard cycles reset automatically every Monday at 12:00 AM Central European Time (CET).

6.5 Modification and Discontinuation. The Company may modify, suspend or discontinue the Reward Benefit programme, including completion requirements, rollover rules, cool-downs and the range of benefits, on reasonable notice by in-app message; changes do not apply retroactively to a Reward Benefit already earned and not yet redeemed.

Article VII

Travel Sub-Type 30-Day Cooldowns, Cycles & Rollover Protocol

7.1 30-Day Cooldowns by Trip Sub-Category. To prevent individual monopolization of travel perks, Trip Awards are divided into three distinct sub-types: (a) Flight Rewards, (b) Stay / Hotel Rewards, and (c) Car Rental Rewards.

Redeeming a reward in one sub-type triggers an automatic, immutable thirty (30) day cryptographic cooldownfor that specific sub-type. During this period, the User cannot redeem another reward of the same sub-type, but remains eligible to compete for unlocked sub-types (subject to inventory and qualification).

7.2 Daily and Weekly Redemption Caps. Food, drink, and activity rewards are capped at one (1) redemption per category every 24 hours. Event and guest list redemptions are capped at a maximum of two (2) per week, subject to venue capacity.

7.3 Missed Cut & Priority Rollover Waitlist. Users who achieve the required qualifying credits (e.g. 6 credits) but miss out on a reward because capacity was filled earlier in the cycle are placed on the Priority Rollover Waitlist. In the subsequent weekly drop:

  • First Rollover Week: The User requires only two (2) additional challenges to requalify.
  • Second Consecutive Rollover Week: The User requires only one (1) challenge per cycle until a drop is secured.

7.4 Unclaimed Rewards Expiry. Redemption codes delivered via email or in-app wallet must be accepted and claimed within the designated claim window (e.g. 72 hours). Unclaimed codes expire automatically and are reallocated to the next eligible user in the weekly queue.

Article VIII

Business Terms: Venue Accounts, QR Discipline & Warranties

If You register or operate a Business: Venue Account on B'local, You agree to the following commercial standards:

  • Mandatory Fulfillment of Published Offers: You warrant that all published promotions, discounts, and reward items are genuine, in stock, and will be fully honored upon User redemption. Posting "freebies" or deals to attract foot traffic and subsequently refusing to honor them constitutes deceptive advertising under EU Directive 2005/29/EC and will result in account expulsion and liability for damages.
  • In-App QR Validation Discipline: Venue staff must utilize the B'local Business interface to scan and digitally validate the User's QR code prior to releasing any reward. B'local bears zero liability for rewards provided without digital validation.
  • Licensing & Allergen Warranties: You warrant that Your establishment holds all requisite public health, food safety, alcohol service, and municipal operating licenses. You are solely responsible for food preparation, hygiene, and allergen management.
  • Fiscal & Tax Obligations: Business Partners are solely responsible for VAT, sales taxes, and fiscal reporting arising from their commercial activities.

8.5 Business Indemnity. A Business User will defend, indemnify and hold harmless the Company and, as express third-party beneficiaries, affected End-Users, against any claim, loss, fine or expense arising from: the Business User's failure to honour a published offer, deal, freebie or guest-list entry; the accuracy, legality or safety of its listing, media, events or premises; its handling of food, allergens, alcohol or crowds; its infringement of third-party rights (including music rights); and its breach of applicable licensing, tax, consumer-protection, health-and-safety or data-protection law.

8.6 Data Protection. Where the Business User processes personal data of its staff or customers through the Services, the Data Processing Agreement referenced in the Privacy Policy applies, is incorporated by reference, and prevails over these Terms in respect of that processing. The Business User is the controller of that data and warrants that it has a lawful basis and has given its staff and customers the information required by applicable law.

8.7 Insurance. The Business User will maintain, with a reputable insurer, public-liability insurance adequate to its operations and not less than any amount the Company reasonably specifies, and on request will name the Company as an additional insured or provide a certificate of insurance.

8.8 Chargeback / Clawback. The Company may withhold, set off or reclaim amounts, and may suspend a listing, where a Business User has failed to honour offers, has generated disproportionate complaints or refunds, or owes the Company sums under these Terms.

8.9 Termination and Wind-Down. On termination of a business account, the Company will unpublish the venue and its events, will honour or cancel outstanding End-User Reward Benefits and guest-list entries in a commercially reasonable manner, and will retain transaction and redemption records for the periods stated in the Privacy Policy. Provisions on indemnity, liability, data protection, intellectual property and governing law survive.

8.10 Fair Dealing. Nothing in these Terms requires a Business User to offer the Company or its Users terms at least as favourable as those it offers elsewhere, and the Company does not impose price parity or "most-favoured-nation" obligations. For Business Users established in the European Union, the Company complies with Regulation (EU) 2019/1150 (P2B), including its provisions on plain-language terms, advance notice of changes, the description of ranking parameters (see the Privacy Policy), and an internal complaint-handling system accessible at trust@blocalapp.com.

Article IX

Event Accounts, Event Posting, Ticketing & Cancellations

Entities operating an Event Account and posting events, parties, concerts, or festivals agree to the following:

  • Accuracy of Event Details: Event organizers warrant that all information regarding venue location, lineup, entry times, age restrictions, and ticketing prices is accurate and not misleading.
  • Cancellation & Rescheduling Notice: In the event of a cancellation, postponement, or material change in lineup, the organizer must notify B'local and ticket holders immediately. Organizers remain solely liable for issuing mandatory ticket refunds pursuant to consumer protection laws.
  • Guest List & Capacity Management: Organizers publishing B'local Guest List passes warrant that sufficient physical capacity has been reserved to honor validly redeemed passes, subject only to lawful venue safety limits.
  • Crowd Safety & Insurance: Organizers warrant that they maintain valid third-party liability insurance and adequate security/first-aid personnel compliant with local public safety statutes.

Article X

Venue Right of Admission, Physical Safety & Substance Policies

10.1 B'local is an Intermediary Aggregator Only. B'local operates exclusively as an information society technology platform. B'local is NOT a restaurant, nightclub, bar, event promoter, airline, hotel, or car rental agency.

10.2 Absolute Right of Admission & Venue Security. THE REDEMPTION OF ANY B'LOCAL PASS, GUEST LIST SPOT, OR DISCOUNT VOUCHER DOES NOT GUARANTEE PHYSICAL ENTRY OR SERVICE.

Door security, licensees, and venue management retain absolute, autonomous authority under local statutory Right-of-Admission laws to refuse entry or eject any individual on lawful grounds, including:

  • Manifest alcohol intoxication, drug impairment, or disorderly conduct;
  • Failure to meet published dress codes, age minimums, or present valid government ID;
  • Venue reaching statutory maximum fire safety or licensing capacity;
  • Aggressive, harassing, discriminatory, or unlawful behavior.

10.3 Zero Refund Liability for Refused Admission. Where entry is denied by venue security for lawful cause, B'local bears no liability to the maximum extent permitted by applicable law. No points, cash, or subscription fees shall be refunded, and the pass shall be deemed conclusively consumed. This paragraph does not affect any non-excludable right You have as a consumer.

10.4 Alcohol Content. The Company does not manufacture, sell, serve, furnish or deliver alcohol, is not a licensee, and derives no revenue from the sale of alcohol. Challenges and content that reference alcohol are hidden by default and are shown only to Users who confirm they are of lawful drinking age and have expressly opted in. To the fullest extent permitted by law, the Company disclaims any "dram shop", social-host or server liability for the over-service, intoxication or conduct of any person. Users in jurisdictions that restrict or prohibit the promotion of alcohol (including certain Gulf, South and East Asian, and African jurisdictions and jurisdictions operating an alcohol retail monopoly) must not rely on alcohol-related content, and the Company may suppress such content by territory.

Article XI

Reviews, Ratings, Community Standards & Anti-Extortion (DSA)

11.1 Authentic Review Warranty. Users may submit reviews and ratings for venues and events they have personally visited. You warrant that all reviews reflect genuine, first-hand experiences and are free from commercial bias, defamation, hate speech, or falsity.

11.2 Strict Prohibition on Review Extortion. Users are strictly prohibited from threatening or posting negative reviews to extort free food, drinks, discounts, or perks from businesses. Attempted review extortion constitutes a criminal offense in many jurisdictions and will trigger instant account termination and referral to law enforcement.

11.3 Right of Reply & DSA Takedown Mechanism. Pursuant to Article 16 of the EU Digital Services Act (Regulation (EU) 2022/2065), venue owners and users may report illegal or defamatory reviews to trust@blocalapp.com. Businesses hold a right of reply to public reviews on their profile. The detailed notice-and-action, complaint-handling and copyright procedure is set out in Article XI bis.

11.4 Status of the Company. Reviews, ratings and other content submitted by Users ("User Content") are the statements and opinions of the Users who post them and not of the Company. The Company does not adopt, endorse or verify User Content, is under no general obligation to monitor it, and acts as a neutral host within the meaning of Article 6 of Regulation (EU) 2022/2065 and equivalent hosting-liability provisions. The Company may, but is not obliged to, review, moderate, edit or remove User Content that violates these Terms or applicable law. Statements of opinion in a review are the reviewer's own, and the Company is not liable for them.

Article XI bis

Notice-and-Action, Copyright & Repeat Infringers

11bis.1 Reporting illegal or infringing content. Any person may notify the Company of content on the Services they consider illegal or infringing by e-mail to trust@blocalapp.com, stating: their name and contact details; the exact location (URL or in-app identifier) of the content; a clear explanation of why it is illegal or infringing; and, for a copyright claim, a statement of good-faith belief that the use is unauthorised, a statement that the notice is accurate, confirmation that the notifier is the rights holder or authorised to act, and a physical or electronic signature. This is the Company's mechanism under Article 16 of Regulation (EU) 2022/2065 (Digital Services Act) and its designated-agent process under 17 U.S.C. §512(c).

11bis.2 Company action. The Company will act on valid notices in a timely, diligent, non-arbitrary and objective manner, will inform the notifier and, where it has their contact details, the affected content provider of its decision and the reasons for it, and will provide information about redress, including the internal complaint mechanism in §11bis.3, out-of-court dispute settlement under Article 21 DSA, and judicial redress.

11bis.3 Internal complaints. A content provider whose content has been removed or restricted, and a notifier whose notice has been rejected, may lodge a complaint to trust@blocalapp.com within six (6) months of the decision. Complaints are reviewed by a person who was not involved in the original decision, and a reasoned outcome is provided.

11bis.4 Copyright counter-notice. A User whose content was removed for alleged infringement may submit a counter-notice containing the elements required by 17 U.S.C. §512(g); the Company may restore the content ten (10) to fourteen (14) business days later unless the claimant has filed suit seeking to restrain the activity.

11bis.5 Repeat infringers. The Company will, in appropriate circumstances, disable or terminate the accounts of Users who repeatedly submit illegal or infringing content, or who repeatedly submit manifestly unfounded notices or complaints.

11bis.6 Designated agent. The Company's designated agent for copyright notices is: Legal Department, BL PLATFORM S.L., Carrer de Lepant 270, 08013 Barcelona, Spain; trust@blocalapp.com.

Article XII

Saved Lists, Bookmarking & City Essentials Disclaimer

12.1 Bookmarking & Saved Lists (Free Feature). The ability to "Like", bookmark, and organize curated lists of venues, dishes, and events is free for all users and no longer requires a paid subscription. Saved lists are personal and non-commercial. B'local does not guarantee that bookmarked items will remain permanently available on partner menus or event schedules.

12.2 City Essentials & Informational Directories. The "City Essentials" section (providing local transportation tips, emergency phone numbers, eSIM partner links, and regional customs) is provided strictly for general informational purposes on an "as-is" basis. B'local does not warrant transit schedule uptime, telecommunication speeds, or third-party emergency response times.

Article XIII

Augmented Reality (AR) & Spatial Safety Warnings

13.1 Situational Awareness. The AR Scan feature overlays interactive 3D digital content onto real-world environments. Users must maintain continuous situational awareness of their physical surroundings.

13.2 Prohibited AR Contexts. You shall NEVER activate the AR feature while operating a motor vehicle, bicycle, e-scooter, or machinery, nor while walking across busy roadways, railway tracks, cliff edges, construction sites, staircases, or unlit terrain.

13.3 Voluntary Assumption of Risk. You expressly assume all risks of personal injury, property damage, or traffic citations resulting from Your physical movement while interacting with the Application.

13.4 Assumption of Risk, Release and Covenant Not to Sue. You acknowledge that travelling to unfamiliar places, nightlife environments, physical activities and real-world challenges carry inherent risks — including traffic, crime, intoxication, injury, illness and death — that the Company does not supervise, escort or vet these environments, and that Your participation is voluntary and undertaken solely at Your own risk. To the fullest extent permitted by applicable law, You release, and agree not to sue, the Company and its officers, employees and agents in respect of any claim for property damage, personal injury, illness or death arising from Your travel to, presence at, or conduct in connection with any venue, event or challenge, except to the extent caused by the Company's own gross negligence or wilful misconduct, or where such a release is not permitted by law. Nothing in this clause excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by the Company's negligence (see §15.4).

13.5 Fitness and Prohibited Challenge Contexts. You represent that You are physically and mentally fit to undertake any challenge You attempt. You must not undertake a challenge, and the Company does not sanction any challenge, that requires You to: enter water or attempt water-based activity; approach heights, cliff edges, rooftops, railway lines or construction sites; operate or ride in a vehicle while interacting with the Application; trespass; enter a closed, restricted or unsafe area; or travel alone at night into an unfamiliar or high-risk area. You are responsible for checking local conditions, laws and travel advisories.

Article XIV

Intellectual Property & User Content Cross-Licensing

14.1 Proprietary Ownership. All source code, designs, algorithms, graphic interfaces, trademarks, logos, and databases within B'local are the exclusive intellectual property of BL PLATFORM S.L. No implied rights are granted.

14.2 Licence to User Content. You retain ownership of the reviews, ratings, photographs, audio and other content You submit ("User Content"). You grant the Company a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt (for formatting and display), publish, publicly perform and display, and distribute Your User Content, and to sub-licence these rights to the Company's service providers acting on its behalf, in each case solely for the purposes of operating, securing, promoting and improving the Services and as permitted by the Privacy Policy. This licence ends when You delete the User Content or close Your account, except that (a) the Company may retain and use residual back-up copies for a limited period, (b) the licence survives for User Content that other Users have shared or saved before deletion, and (c) the Company may retain and use aggregated or de-identified material that no longer identifies You or Your User Content. Where moral rights cannot be assigned, You agree not to assert them against the Company and its sub-licensees to the extent necessary for the permitted purposes.

14.3 Your Warranties for User Content. You represent and warrant that You own or are licensed to submit the User Content, that it does not infringe any third party's intellectual-property, privacy, publicity or other rights, that it is not unlawful, defamatory or misleading, and that any identifiable person in it has consented to its submission and publication. You are solely responsible for Your User Content and will indemnify the Company against third-party claims arising from a breach of this §14.3, subject to §15.4 and the indemnity procedure in Article XVI.

14.4 Business Media & Music Rights. A Business User that uploads audio (including Vibe Playlist tracks), images or video represents and warrants that it holds all necessary rights and licences — including any public-performance, mechanical, synchronisation and master-recording rights and any collecting-society clearances — and will indemnify the Company against any claim by a rights holder or collecting society arising from that upload.

Article XV

Exhaustive Warranties Disclaimer & Liability Cap

15.1 'AS-IS' Disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED STRICTLY ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR CONTINUOUS UPTIME.

15.2 Exclusion of Consequential Damages. IN NO EVENT SHALL BL PLATFORM S.L., ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS, TRAVEL DISRUPTIONS, FOOD POISONING, VENUE REFUSAL, OR PERSONAL INJURY) ARISING OUT OF YOUR USE OF THE SERVICE OR ANY REDEEMED REWARD.

15.3 Aggregate Financial Cap. Subject to §15.4, and to the maximum extent permitted by applicable law, the maximum aggregate liability of BL PLATFORM S.L. for all claims arising out of or relating to these Terms or the Services shall be limited to the greater of: (a) the total subscription fees paid by You to B'local in the twelve (12) months preceding the event giving rise to liability, or (b) fifty euros (€50.00).

15.4 Liabilities that Are Not Excluded. Nothing in these Terms excludes or limits the Company's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be excluded or limited, including, for consumers, liability under mandatory consumer-protection law and under the EU Directives on the supply of digital content and services (2019/770) and on product liability; or (d) gross negligence or wilful misconduct where applicable law does not permit its exclusion. Where a liability cannot be excluded but can be limited, it is limited to the maximum extent permitted by law. The disclaimers and caps in §§15.1 to 15.3 apply only to liabilities that may lawfully be disclaimed or capped and, for consumers, do not operate to deprive the consumer of damages for foreseeable loss caused by the Company's failure to use reasonable care and skill.

Article XVI

Comprehensive Mutual Indemnification Obligations

You agree to defend, indemnify, and hold harmless BL PLATFORM S.L., its directors, officers, employees, and agents from and against any third-party claims, liabilities, damages, fines, and legal expenses (including reasonable attorney fees) arising out of: (a) Your breach of these Terms; (b) Your unlawful conduct or gross negligence at any venue or event; (c) Your User Content or reviews; or (d) any fraudulent use of Your account.

Article XVII

Suspension, Fraud Termination & Forfeiture

17.1 Grounds. The Company may suspend or terminate an account if: (a) You breach these Terms; (b) automated fraud, multi-accounting or manipulation of the Reward Benefit programme is detected; (c) it is required by law or by a store operator; or (d) the Company discontinues the Service in Your territory. On termination, all licences granted to You end and points, credits and unredeemed Reward Benefit eligibility extinguish, subject to §§17.2 and 17.3.

17.2 Proportionate Enforcement. Where a breach is capable of cure and is not fraud, abuse of the Reward Benefit programme, a safety risk or a legal requirement, the Company will give notice and a reasonable opportunity to cure before suspending or terminating. Immediate suspension or termination, with forfeiture of points and pending Reward Benefits obtained through the breach, is reserved for fraud, multi-accounting, manipulation of the gamification economy, safety grounds or legal grounds. In every case You may seek human review by writing to support@blocalapp.com, on the service levels set out in the Privacy Policy (Restricted-Access Notice), and, where You are a consumer, You retain all mandatory statutory remedies.

17.3 Termination Without Fault. Where the Company suspends or terminates a subscriber's access other than for the subscriber's breach, fraud, or a legal requirement — including where it withdraws the Services from the subscriber's territory — the Company will refund the portion of any prepaid subscription fee corresponding to the period after termination. Points, credits and unredeemed Reward Benefit eligibility carry no cash value and are not refundable, but the Company will, where practicable, give at least thirty (30) days' notice of a planned territory withdrawal so that eligible Reward Benefits can be redeemed.

Article XVII bis

Acceptable Use Policy

You must not, and must not attempt to, or permit or enable any third party to:

  • access the Services by automated means, scrape, crawl or harvest data, or exceed published or applied rate limits;
  • reverse engineer, decompile or circumvent any security, authentication, geolocation-verification or anti-fraud mechanism, or probe, scan or load-test the Services without authorisation;
  • falsify location, spoof a device, use an emulator or a mock-location tool, or otherwise submit false challenge, review, referral or redemption data;
  • operate more than one personal account, or sell, rent, share or transfer an account;
  • harass, threaten, defame, impersonate or extort any User, venue or member of staff, or post hate speech, or unlawful, obscene or infringing content;
  • upload malware, or use the Services for money laundering, sanctions evasion, or any unlawful purpose.

Child sexual abuse material is prohibited without exception and will be reported to the National Center for Missing & Exploited Children (NCMEC) and/or the competent authorities. Breach of this Article may result in immediate suspension or termination, forfeiture of points and pending Reward Benefits obtained through the breach, device blocking, and referral to law enforcement, subject to the human-review route in §17.2.

Article XVIII

Governing Law & Dispute Resolution

18.1 Governing Law. This Agreement shall be governed by and construed in accordance with the substantive laws of the Kingdom of Spain, without giving effect to conflict-of-laws principles.

18.2 Jurisdiction. Subject to mandatory EU consumer protection rules granting consumers access to their home courts under Regulation (EU) 1215/2012, any dispute shall be submitted to the exclusive jurisdiction of the Courts of the City of Barcelona, Spain.

18.3 EU Online Dispute Resolution. EU Consumers may access the European Commission ODR platform at: ec.europa.eu/consumers/odr.

18.4 Changes to these Terms. The Company may amend these Terms (i) to reflect changes in law or regulatory requirements, (ii) to reflect changes to the Services or the way the Company provides them, (iii) for security, or (iv) for other valid reasons stated in the notice. For any change that materially and adversely affects You, the Company will give at least thirty (30) days' notice by in-app message and, where You have a verified e-mail, by e-mail, before the change takes effect. Continued use of the Services after the effective date constitutes acceptance. If You do not accept a material change, You may reject it by ceasing use and closing Your account before the effective date, in which case You are entitled to a pro-rata refund of any prepaid, unused subscription period. No amendment applies retroactively to a dispute of which the Company had notice before the amendment's effective date.

18.5 Consumers' Mandatory Rights. If You are a consumer, You benefit from the mandatory provisions of the law of Your country of habitual residence, and nothing in these Terms affects Your right to rely on them. The choice of Spanish law in §18.1 does not deprive You of the protection of those mandatory provisions. You may bring proceedings in the courts of Your country of residence, and the Company will bring proceedings against a consumer only in those courts.

Article XIX

United States Binding Arbitration, Class Waiver & Global Addenda

19.1 Informal Resolution First. Before commencing arbitration or any proceeding, the party raising a dispute shall send a written Notice of Dispute to the other (to support@blocalapp.comfor the Company, or to Your account e-mail for You) describing the claim and the relief sought. The parties shall negotiate in good faith for sixty (60) days. If the dispute is not resolved, either party may commence arbitration. Limitation periods and any filing-fee deadlines are tolled during the informal-resolution period.

19.2 Binding Individual Arbitration. Except as stated in §19.8, any dispute arising out of or relating to these Terms or the Services that is not resolved informally shall be finally resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures (for claims up to USD 250,000) or its Comprehensive Rules (above that amount), by a single arbitrator, seated in New York, New York, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Article.

19.3 Delegation. The arbitrator, and not any court, has exclusive authority to resolve all threshold questions, including the arbitrability, scope, enforceability, unconscionability and formation of this agreement to arbitrate, save that a court of competent jurisdiction shall decide whether the Class Action Waiver in §19.5 is enforceable.

19.4 30-Day Right to Opt Out. You may opt out of this Article by sending written notice to support@blocalapp.com within thirty (30) days of first accepting these Terms, stating Your name, account e-mail and an unambiguous statement that You decline to arbitrate. Opting out does not affect any other provision of these Terms.

19.5 Class Action Waiver. All claims must be brought in the parties' individual capacities and not as a plaintiff or class member in any purported class, consolidated, representative or private-attorney-general proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any representative or class proceeding. If this §19.5 is found unenforceable as to a particular claim or remedy, that claim or remedy (and only that claim or remedy) shall be severed and heard in a court of competent jurisdiction, and the remainder of this Article shall continue to apply in arbitration.

19.6 Mass Arbitration Protocol. If twenty-five (25) or more Notices of Dispute of a substantially similar nature are submitted by or with the coordination of the same law firm or organisation within a ninety (90) day period, the claims shall be resolved in staged batches of no more than fifty (50), with a single arbitrator and a single set of filing fees per batch, the first two batches proceeding as bellwethers followed by a mandatory global mediation before further batches are filed. Limitation periods are tolled for unfiled claims during this process.

19.7 Fees and Costs. The Company shall pay all JAMS filing, administrative and arbitrator fees for any individual claim by a consumer User seeking less than USD 25,000, unless the arbitrator finds the claim frivolous. Each party otherwise bears its own attorneys' fees except where a statute or the award provides otherwise.

19.8 Carve-Outs. This Article does not require arbitration of: (a) an individual claim in small-claims court within that court's jurisdiction; (b) a claim for injunctive or equitable relief to prevent the actual or threatened infringement or misuse of intellectual property or the security framework; or (c) a claim that applicable law does not permit to be arbitrated.

19.9 Scope; Non-Application to EEA/UK Consumers. This Article applies to Users resident in the United States. It does not apply to, and is not enforceable against, a consumer resident in the European Economic Area, the United Kingdom or any other jurisdiction whose mandatory law precludes a pre-dispute arbitration agreement or class-action waiver against a consumer; such Users are governed by Article XVIII.

19.10 California Consumer Notice. Under Cal. Civ. Code §1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Article XX

Corporate Details & Legal Service Notices

BL PLATFORM S.L.

Carrer de Lepant, 270, 08013 Barcelona, Spain

Company Registration (NIF): B88709738

Customer Support & Billing Inquiries: support@blocalapp.com

Legal, Trust & Safety Notices (DSA): trust@blocalapp.com

Data Protection Officer: dpo@blocalapp.com

Legal Notices & Service of Process: legal@blocalapp.com (with a copy to the registered office above)

Article XXI

General Provisions

21.1 Entire Agreement. These Terms (including the Appendices and the documents referenced in §0.1) and the Privacy Policy constitute the entire agreement between You and the Company regarding the Services and supersede all prior understandings.

21.2 Severability. If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary to make it enforceable or, failing that, severed, and the remaining provisions continue in full force.

21.3 No Waiver. A failure or delay in enforcing a provision is not a waiver of it or of any other provision.

21.4 Survival. Provisions concerning intellectual property and the User Content licence, disclaimers, limitation of liability, indemnities, dispute resolution, governing law, and any provision that by its nature should survive, survive termination.

21.5 Force Majeure. The Company is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, civil unrest, labour dispute, failure of utilities or telecommunications, failure of a third-party platform or infrastructure provider, or government action.

21.6 Assignment. You may not assign or transfer these Terms or any rights under them without the Company's prior written consent. The Company may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation or sale of assets, on notice to You; if You are a consumer and the assignment would reduce Your rights, You may terminate and receive a pro-rata refund of any prepaid unused period.

21.7 Notices; Electronic Communications. You consent to receive communications from the Company electronically, by in-app message and by e-mail to Your account address, and agree that these satisfy any legal requirement that a communication be in writing. Legal notices to the Company must be sent to legal@blocalapp.com and, where formal service is required, to BL PLATFORM S.L., Carrer de Lepant 270, 08013 Barcelona, Spain.

21.8 Evolving Features. Features designated as beta, preview or experimental (including AR scanning and AI-assisted verification) are provided "as is", may be changed or withdrawn at any time, and should not be relied upon.

21.9 How Content Is Ranked. The main parameters determining how venues, events and challenges are ordered for You are described in the Privacy Policy and in the Application's help centre. Ranking is not sold.

21.10 Accessibility. The Company works to align the Services with recognised accessibility standards and applicable law, including the European Accessibility Act. Accessibility issues may be reported to support@blocalapp.com.

21.11 Deceased Users. On satisfactory proof of death, the Company will close a User's account and handle their Personal Data in accordance with the Privacy Policy and any applicable digital-legacy law (including Article 96 LOPDGDD). Points, credits and Reward Benefit eligibility are personal and are not inheritable.

21.12 Language. These Terms may be provided in translation for convenience; in the event of a conflict, the English version prevails, except where the mandatory law of a consumer's jurisdiction requires the local-language version to prevail.

Appendix A

Apple & Google Store Terms

A.1 Apple Standard EULA. The following provisions incorporate the Apple Standard EULA for applications distributed via the Apple App Store:

  • Acknowledgement: This Agreement is concluded between You and B'local only, not with Apple Inc. B'local is solely responsible for the Licensed Application.
  • Maintenance & Support: B'local is solely responsible for providing maintenance and support services. Apple has no obligation whatsoever.
  • Warranty & Refunds: Apple will refund the purchase price (if any) if the app fails to conform to warranty, and has no other warranty obligation.
  • Product Claims & IP: B'local, not Apple, is responsible for addressing any claims that the Licensed Application or Your possession and use of it fails to conform to legal requirements, infringes third-party intellectual-property rights, or arises under product-liability or consumer law.
  • Legal Compliance: You represent that You are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and that You are not on any U.S. Government list of prohibited or restricted parties.
  • Third-Party Beneficiary: Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement and have the right to enforce it against You.

A.2 Google Play. Where the Application is obtained through Google Play, You also agree to the Google Play Terms of Service, acknowledge that Google is not a party to these Terms and has no responsibility for the Application, and agree that the Company, not Google, is responsible for support, warranty, product and IP claims, and legal compliance relating to the Application. The provisions of §A.1 that allocate responsibility away from the store operator apply equally, mutatis mutandis, to Google, and the export/denied-party representation applies equally.

Appendix B

Gamification & Reward Benefits Terms

Last Updated: 1 October 2026. These Gamification & Reward Benefits Terms form part of the B'local Master Terms and Conditions of Use and govern your participation in the Reward Benefit programme, challenges, and leaderboard mechanics. Capitalised terms not defined here have the meaning given in Article IV.

1. Eligibility

  • 1.1. Reward Benefits are earned by the verified completion of exploration challenges (and qualifying referrals). The challenge feature, with progression tracking and leaderboard participation, is part of the Explorer Plan and the Discover Plan; the redemption of an earned Reward Benefit is free and does not require any further payment. A Reward Benefit is a loyalty benefit and not a prize; it is not allocated by lot, draw or chance (Article IV §4.1).
  • 1.2. Apple Inc. and Google LLC are not sponsors of, and are not involved in any way with, the Reward Benefit programme, challenges or leaderboards.
  • 1.3. Participation is subject to Article IV §4.6 (Void Where Prohibited; Geographic Eligibility) and to §7 below.

2. Weekly Reset & Challenge Credits

  • 2.1. The leaderboard and Reward Benefit cycle operate on a weekly basis, resetting every Monday at 12:00 AM CET.
  • 2.2. Completing app challenges, or successfully referring a genuine new subscribing user, grants "credits" toward earning Reward Benefits (e.g., Trips, Food, Events), subject to the anti-fraud and clawback rules in §10.

3. Trip Rewards & Rollover Mechanics

  • 3.1. To unlock a high-value Trip reward, a user must accumulate the required number of credits (e.g., 6 challenges or 3 paid referrals).
  • 3.2. Once qualified ("Trip Eligible"), users can claim available trips in the Rewards section.
  • 3.3. Rollover: If you qualify for a trip but do not redeem it before the weekly reset (Monday 12:00 AM CET), your eligibility will roll over into the next week.
  • 3.4. Rollover Unlocking: If your status rolls over, your credits will be reset. To regain access and claim a trip in the new week, you must complete 1 additional challenge (or 1 referral).
  • 3.5. Trip rewards are subject to limited availability and are provided on a first-come, first-served basis.
  • 3.6. Seven-Day Redemption Window. Once you become "Trip Eligible" or claim a reward, you have seven (7) calendar days to redeem it. If you do not redeem within that window, your position on the leaderboard is forfeited, the reward is offered to the next eligible user, and you must complete 1 challenge the following week to rejoin the leaderboard.

4. Standard Rewards

  • 4.1. Standard rewards (Food, Drinks, Events) require 1 challenge completion or 1 referral per week.
  • 4.2. Category-specific cooldowns (e.g., 24 hours for food, 30 days for specific trip sub-types like flights or stays) apply to prevent abuse.

5. Right to Modify

We reserve the right to alter, modify, or discontinue the Reward Benefit programme, including credit requirements, rollover rules, cool-downs and benefit availability, on reasonable notice by in-app message. Changes do not apply retroactively to a Reward Benefit already earned and not yet redeemed.

6. Legal Nature of the Programme

The programme is a skill-based loyalty and civic-exploration programme. Entitlement to a Reward Benefit is determined solely by the User's verified completion of real-world exploration tasks against fixed, published criteria, assessed by server-side geolocation, QR-code and timestamp verification. Where qualified Users exceed the units available in a cycle, allocation is by verified order of completion; the number of units available is published before each cycle and no random draw is used. No payment is an entry stake, wager or ticket, and no subscription improves a User's standing relative to another User who has completed the same challenges.

7. Eligibility Exclusions; Void Where Prohibited

The programme is void where prohibited or restricted by law and is not open to (a) persons under 18; (b) employees, officers, contractors and agents of the Company and their immediate family or household members; or (c) residents of any jurisdiction listed in the then-current Reward Eligibility Schedule published in the Application. Individual Reward Benefit face values are set so as not to exceed the registration, bonding or trust-account thresholds of the jurisdictions in which the programme operates.

8. Recipient Obligations & Taxes

A recipient is responsible for all taxes, customs duties and personal costs associated with a Reward Benefit, and must provide any tax or identity information the Company is legally required to collect (including, for United States recipients, IRS Form W-9 where the aggregate value in a year reaches the reporting threshold) before a Reward Benefit is released. The Company may substitute a Reward Benefit of equal or greater value where the stated benefit becomes unavailable. Reward Benefits are personal to the recipient, are not transferable, and have no cash alternative.

9. Publicity

Except where consent is required by law (including in the EEA and the UK, where it is optional and separately requested), acceptance of a Reward Benefit permits the Company to state that the User earned it and to use the User's first name, city and in-app display name in connection with the programme.

10. Referral Credits

Referral credits are earned only for a referral of a genuine new User who subscribes and remains subscribed beyond any refund window, are capped per User per week, and may not be earned for self-referrals, referrals between accounts controlled by the same person or household, or referrals procured by spam, incentivised-download schemes or misrepresentation. They are subject to clawback and account action where abuse is found. Referral credits are a marketing incentive, carry no cash value, and confer no ownership, income right or entitlement to recruit others' recruits. If You promote B'local in exchange for referral credits, You must clearly and conspicuously disclose that You receive a benefit for referrals wherever You make the promotion, as required by applicable advertising and consumer-protection law.

Appendix C

Plain-Language User Agreement

This Appendix restates key obligations in plain language. It forms part of these Terms and is binding. Where it conflicts with the detailed Articles above, the Articles prevail.

1. Age Restriction (18+)

Because of the nature of the challenges provided in the App, B'local is rated 18+ on both the Apple App Store and Google Play Store. You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to use this App. By using B'local, you represent and warrant that you meet this age requirement and possess the legal capacity to enter into these Terms.

2. Subscriptions, Payments, and Upgrades

B'local offers free access and paid subscription tiers (e.g., "Explorer" and "Discover" plans). By selecting a paid tier, you agree to pay the specified monthly or annual subscription fees.

  • Upgrades and No Proration: If you upgrade your plan (e.g., from Explorer to Discover), you are charged the full price of the new plan at the time of upgrade, and amounts already paid for the current plan are not prorated or credited toward the new plan.
  • Cancellation: You may cancel at any time through your App Store or Google Play account, and, where B'local is the merchant of record, through an in-app cancellation control. Cancellation takes effect at the end of your current billing cycle.
  • Refunds and Consumer Rights: The "no refund" statements above are subject to your non-excludable rights as a consumer, including the 14-day right of withdrawal for EEA and UK consumers and the immediate-performance waiver, all as set out in Article III §§3.5–3.9 and Article XVIII, which prevail over this Appendix in the event of conflict.
  • Price Changes: We may change subscription prices; a material increase takes effect only for billing periods beginning after notice to you and, where the store or applicable law requires, your affirmative consent, and you may cancel before it takes effect.

3. Assumption of Risk and Challenge Liability

B'local offers real-world "Challenges" to encourage users to explore local food, drinks, and activities. Your participation in any challenge is entirely voluntary and undertaken at your own sole risk.

By participating in any B'local challenge, you explicitly agree to the following:

  • General Liability Waiver: B'local is simply a digital directory and recommendation tool. We are not responsible or liable for anything that occurs while you are attempting a challenge. This includes, but is not limited to: personal injury, death, property damage, getting lost, sickness, arrest, legal fines, being the victim of a crime, or committing a crime. You agree to exercise common sense, maturity, and situational awareness of your safety and surroundings at all times.
  • Food & Allergy Disclaimer: Food-based challenges are meant to introduce you to local cuisines. You are solely responsible for what you consume. B'local is not responsible for food poisoning, allergic reactions, dietary restrictions, or any resulting illness. It is your responsibility to research the food, ask venues about ingredients, and make safe dietary choices.
  • Alcohol Disclaimer & Consent: Our system requires you to opt-in before showing you challenges involving alcohol. If you agree to view and participate in alcohol-based challenges, you agree to drink responsibly. B'local strictly prohibits and assumes absolutely zero liability for underage drinking, drinking and driving, public intoxication, alcohol dependence, or any fines, arrests, injuries, or damages resulting from alcohol consumption.

4. Reward Benefits, Leaderboards, and Challenges

  • Loyalty benefit, not a prize: Reward Benefits are loyalty benefits earned by the verified completion of exploration challenges. They are not prizes, are not awarded by draw, lot or chance, and are subject to finite availability (Article IV and Appendix B).
  • No guarantee: Completing challenges does not guarantee any particular Reward Benefit; if other users complete the required challenges before you in a cycle, you obtain nothing that cycle and your recourse is the rollover protocol.
  • Leaderboard opt-in: To be eligible for a Reward Benefit you must opt in and join the in-app Leaderboard.
  • Modification: We may modify, suspend or discontinue the Reward Benefit programme or the point system on reasonable notice; changes do not apply to a Reward Benefit already earned and not yet redeemed.
  • Where you can take part: The programme is void where prohibited and is not open to residents of jurisdictions listed in the Reward Eligibility Schedule in the Application (Appendix B §7).

5. Events, Guest Lists, and Vendor Limitations

  • Limited Availability: Access to guest lists, event entries, and promotional offers at venues is strictly limited and available on a first-come, first-served basis. Securing a spot via the App does not guarantee entry or availability.
  • Third-Party Discretion: Final admission, service, and fulfillment of offers are entirely at the discretion of the respective venue or event organizer. Venues maintain the right to refuse entry or service in accordance with their own policies.
  • No Liability for Third Parties: We are not responsible or liable for any cancellations, denied entries, poor experiences, or damages incurred at any third-party venue listed on the App.

6. User Conduct

By using the App, you agree not to cheat, hack, artificially inflate your points, use the App to conduct any illegal activities, or harass other users or venue staff. Violation of these rules may result in immediate suspension or termination of your account without refund.

7. Limitation of Liability

To the maximum extent permitted by law, in no event shall B'local, its founders, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the App; (ii) your participation in any real-world challenge; (iii) any conduct or content of any third party on the App or at a venue; or (iv) unauthorized access, use, or alteration of your transmissions or content.

8. Disclaimer of Warranties

Your use of the App is at your sole risk. The App is provided on an "AS IS" and "AS AVAILABLE" basis. B'local expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Changes to These Terms

We may modify these Terms as set out in Article XVIII §18.4: for a change that materially and adversely affects you, we give at least 30 days' advance notice, continued use after the effective date is acceptance, and if you do not accept you may close your account before that date and receive a pro-rata refund of any prepaid unused period.

End of Master Agreement · BL PLATFORM S.L. · All Rights Reserved © 2026